Our Privacy Policy

Privacy Policy

Our commitment to protect your privacy

We understand how important it is to protect your personal information. This document sets out our privacy commitment in respect of the personal information we hold about you and what we do with that information.
It is important to us that you are confident that any personal information we hold about you will be treated in a way that ensures the protection of your personal information.
Our commitment in respect of personal information is to abide by the Privacy Principles set out in the New Zealand Privacy Act 2020 (or any successor legislation) (the Privacy Act) and all other applicable laws. This Privacy Policy applies in addition to and does not limit, our rights and obligations under the Privacy Act and other applicable laws. We may amend this privacy statement from time to time.

Who are we

Coconut Mortgages Ltd is a New Zealand registered company. Under this privacy statement we refer to our company as “we”, “us” and “our”.

Your authorisation

By providing us with personal information, engaging us to provide you with services, or by using our website, you acknowledge that you have read and understand this Private Policy and consent to the collection, use, storage and disclosure of personal information in accordance with the terms set out in this Privacy Policy (as amended from time to time).

Changes to our Privacy Policy

We may change our Privacy Policy from time to time, by publishing an updated version on this page, to reflect changes in the law and also our business needs so long as the changes do not disadvantage you. By continuing to engage us or use our website you will be deemed to have accepted the updated Privacy Policy.

What personal information do we collect

When we refer to personal information, we mean information that identifies or is capable of identifying, you. This includes, for example, your name, date of birth, address, contact details, account details, occupation, employment details and incomes.
If you engage us to provide services to you, we may collect personal information about your financial situation or goals in order to recommend a mortgage and/or loan and insurance products that we are permitted to refer.

Purpose for collection of your personal information

We will only collect personal information if it is for a lawful purpose connected with the products and services. we provide, and the information is necessary for these purposes.

The type of personal information that we collect will depend on the purpose for which it is collected, but may include:
a. contact information, such as your name, address(es), phone number(s) and email address(es);
b. documentation required to verify your identity, such as a passport or driver’s licence;
c. financial information, such as your statement of position, bank statements, income sources and value;
d. your IRD number and tax status;
e. security information, such as your residential property, vehicle details and personal assets;
f. employment information, such as your current employer, position, salary and work history; and
g. bureau information, such as credit history, anti-money laundering and financial terrorism information.

How do we collect your personal information

Generally, we will collect your personal information directly from you. For example, we collect your personal information directly from your use of our website and the information that you submit to the website. We also collect your personal information if you use the “contact us” functionality on our website and you provide the personal information during conversations between you and us.

We may also collect your personal information from:

  1. NZ Financial Services Group Limited (NZFSG) and its related bodies corporate;
  2. credit reporting agencies;
  3. with your authorisation, banks (e.g. through the use of illion Bank Statements) and employers;
  4. Product Providers (e.g. during the term of any loan or insurance we have arranged on your behalf, in order to answer your queries or assist you with your financial arrangements as your circumstances change). If applicable, the Product Providers may also periodically disclose your loan balance or premium to us in connection with the payment of ongoing commission to us over the term of your loan or insurance; and
  5. any other person authorised by you or the Privacy Act.

We may collect personal information (including credit information and health information) on behalf of the lenders, insurers and other providers of products or services that you choose to apply for (Product Providers). Product Providers will have their own Privacy Policy that applies to the information that we collect on their behalf.

If you provide any personal information about anyone else to us, you confirm that you have collected that personal information in accordance with the Privacy Act and that the individual concerned has:

  1. authorised the disclosure to us and the collection, use and disclosure of their personal information by us in accordance with this Privacy Policy; and
  2. has been informed of their right to access and request correction of their personal information.

Updating your personal information

We will generally rely on you to ensure the information we hold about you is accurate. If any of your details change, please let us know as soon as possible by contacting us.

Who do we disclose your personal information to

We may disclose your personal information to the following people if we consider it necessary to do so for the purposes described “Purpose for collecting your personal information” section above:

  1. NZFSG and its related bodies corporate;
  2. Contractors or service providers;
  3. Product Providers and other prospective lenders, third parties or other intermediaries in relation to your finance or insurance requirements (including a prospective lender’s mortgage insurer (if any), any person with whom a lender or insurer proposes to enter into contractual arrangements, any person who provides a guarantee or security and any trustee and any assignee or potential assignee of a lender’s or insurer’s rights);
  4. Our referral partners who can help you with other services
  5. investors, or any entity that has an interest in our business or any entity to whom we consider assigning or transferring any of our rights or obligations or selling all or part of our business;
  6. anyone who we are legally required or authorised to share your information with, including regulators and government agencies;
  7. to auditors (such as NZFSG, FMA) to ensure we are providing services to you that are in your best interests, and in accordance with current regulations;
  8. your employer and referees, as well as credit reporting and identity verification agencies, and;
  9. any other person or entity authorised by you or the Privacy Act.

You acknowledge and agree that credit reporting agencies may hold your credit information (including default information) on their systems and use such information to provide their credit reporting services, which may include providing your credit information (including default information) to their customers.
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that the person or organisation has a commitment to protecting your personal information at least equal to our commitment.

Do we disclose your personal information to anyone outside New Zealand

We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside New Zealand.
We may also disclose personal information to NZFSG and its related bodies corporate, and third-party suppliers and service providers located overseas for some of the purposes listed above.

Our Website

Cookies and IP addresses

When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognize your computer each time you visit our website. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited, to measure transaction patterns, to analyse trends, administer the website, track users’ movements and gather broad demographic information. We use this to research our users’ habits so that we can improve our website and our service offering. Our cookies may record information such as your Internet Protocol (IP) address (that is, the electronic addresses of computers connected to the internet), your device and browser type, operating system, the pages or features of our site to which you have browsed and the time spent on those pages or features, the frequency with which the site is used by you, the search terms that you have used, the links on our site that you have clicked on or used, and other usage statistics.

While our cookies do not collect personal information, if you submit your name and email address as part of your usage, then we will link that personal information with the cookies information that we have previously collected from you.

If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.


As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Links and third-party advertisements

Our website may contain links to other websites operated by third parties. Our website may also display advertisements, which are hosted by third parties.

We make no representations or warranties in relation to the privacy practices of any third-party website or advertisement providers and we are not responsible for other privacy policies or the content of any third-party website or advertisements. Third-party websites are responsible for informing you about their own privacy practices.

Our online advertising network partner may use cookies, web beacons or other web tracking techniques to collect non-personally identifiable information about your activities on the website and other websites that you may visit to provide you targeted advertising based upon your interests.

Are you required to provide personal information to us

You are not required to provide any personal information to us but if you choose not to it might affect our ability to provide services to you and your ability to obtain finance, insurance and other Products from Product Providers.
In most circumstances, it will be necessary for us to identify you in order to successfully do business with you. However, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.
You may choose to interact with our website anonymously, but we will not be able to contact you unless you provide your personal information.

Access and correction to your personal information

You may access and request correction of any of the personal information that we hold about you at any time by contacting us. We may charge a fee for our reasonable costs of retrieving and supplying the information to you.

Further information

If you have any questions about our Privacy Policy or your personal information please contact us.

Email: enquiry@coconutloans.co.nz
Phone: 0800 COCONUT or 09 486 0975

This Privacy Policy was last updated in March 2024.

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